1. COURSE BOOKINGS
A booking is confirmed once payment has been received and a confirmation email has been issued
By making a booking, you agree to these Terms and Conditions.
All course places are subject to availability.
2. Course Fees
Course fees are payable in full at the time of booking unless otherwise agreed by James
All prices shown on our website are in pounds sterling (£).
3. Cancellation by the Participant
Our courses are limited to small groups, and late cancellations can be difficult to replace. The following cancellation terms therefore apply:
More than 8 weeks before the course start date
You may cancel your booking and receive a refund of all monies paid, less a £30 administration fee per booking.
Between 4 and 8 weeks before the course start date
You may cancel your booking and receive a refund of 50% of the course fee.
Less than 4 weeks before the course start date
No refund will be payable.
Refilled Places
If you cancel your place and James is able to refill that place from a waiting list or a new booking, we may, at our discretion, refund any retained course fees less the £30 administration fee.
4. Transfers to Another Course Date
If your plans change, we encourage you to contact us as soon as possible.
Subject to availability, James may allow you to transfer your booking to an alternative course date.
Transfers are not guaranteed and are offered at the discretion of James.
The following conditions apply:
- One transfer per booking is permitted.
- The new course date must be taken within 12 months of the original course date.
- A transfer request made less than 3 weeks before the course start date may incur an administration fee of £30.
- Once transferred, the booking becomes non-refundable except where required by law.
5. Finding a Replacement Participant
If you are unable to attend, you may nominate another person to take your place, subject to prior agreement from James.
You must provide the replacement participant’s details before the course starts.
No administration fee will normally be charged for participant substitutions.
6. Cancellation or Changes by James
In the unlikely event that James needs to cancel a course, participants will be offered either:
- a full refund; or
- a transfer to an alternative course date.
SCULPTURE PURCHASES
Delivery information
Each sculpture is carefully packed and sent in a sturdy box.
All small sculptures travelling within the UK are sent via Royal Mail Special Delivery. This is a fully insured overnight service. Larger items and those travelling overseas are sent using my shipping/art handlers who will create a custom made crate for the work to sit in. A quote can be arranged for this upon your enquiry/purchase.
Items delivered outside the UK could be subject to import duties and taxes. These are charged at destination and are the responsibility of the individual receiving the goods. Please contact your local customs office for further details before purchasing if you are concerned.
What if your piece arrives damaged?
Please check the box on arrival!!
Every piece is packaged securely however, if an item arrives damaged, please take photographs of the parcel before opening and notify me by email within 24 hours of delivery. Please do not sign the “Received in good condition” declaration if you haven’t examined the exterior of the parcel or if it is damaged. We won’t be able to refund if the parcel is signed as being “received in good condition” but is later found to be damaged.
What if you are unhappy with your purchase?
Each sculpture is unique, sold as seen. The measurements, descriptions and photos of each piece are as accurate as possible. Please refer carefully to these details before purchasing. If you have any questions or want to check the details, please do so before buying. I am more than happy to supply additional photos to ensure you are happy.
Returns
Unfortunately, I cannot offer returns on commissions or pieces made to order.
If you wish to return a sculpture purchased via the online shop, please email us and arrange for the return of the sculpture (both within 14 days of delivery). The cost and condition of returned sculptures are the customer’s responsibility, and the sculpture remains the responsibility of the customer until it reaches us. (Returns must be packaged in the original box and have all packaging reapplied using the same method in which it arrived. The customer must use a tracked and signed for method, insured to the full amount of the purchase price.) We will issue a full refund on returned sculptures that meet these conditions minus our postage fees, unless the item has been damaged in transit.
I want all customers to be completely happy with their purchase, so please get in touch via email if you have any concerns.
Cancelled orders that have already been shipped will be treated as returns using the policy above.
Privacy
Cookies
This website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. These cookies are used provide anonymised tracking data to third party application Google Analytics to allow us to see how the site is being accessed and how we could improve the content for you, our visitors.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies Website which offers guidance for all modern browsers.
Checkout Form
I collect personal information on the Checkout Form. Information gathered through this form will be held in a database on my webserver and is also emailed to me so I can process your booking. This information will be held for a period not longer than 3 months after the completion of the course .
I do not use this information for any purpose other than to keep in touch regarding the purchase or delivery of the course and do not share this information with third parties.